Driven by the same metric-control pattern as Team Scorecard Dashboard — priority, color level and weight from a config table. Age of Equipment is scored on Residential calls only. Click any KPI, bar, or row for the underlying calls, linked to ServiceTitan.
Call Booking Conversion Ratio
Booked ÷ (Booked + Unbooked), inbound calls, by CSR
Age of Equipment Identified % — Residential (scored)
Numeric/range value entered vs. "I did not ask" / blank, residential calls only
Commercial Identified % & Needs Guidance % — tracked, not scored
Commercial customers rarely know equipment age; tracked separately so it doesn't distort the scored metric above