Draft — building in CallCenter project, not yet published to Field Leaders

Dispatcher Scorecard

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Official Scorecard Real card bands

Driven by the same metric-control pattern as Team Scorecard Dashboard — priority, color level and weight configurable without touching page code

Exploratory View

Continuous 0–100 rank score, current-snapshot leaderboard — for coaching detail below the official numbers above

Click any KPI, bar, trend point, or on-call row to see the underlying calls, linked to ServiceTitan.

Avg score by dispatcher — business hours only

Trend

On-call / after-hours — tracked separately, not in main score